Water FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you do not find your answer here, feel free to contact us. 

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could have a leaky toilet or faucet that's difficult to detect. Just call the office, and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your site.

Why is my water discolored?

A repair could have been completed recently, allowing air to enter the line, causing the milky look.

What chemicals does our utility district add to the water?

The National Safety Foundation approves only chemicals for the treatment of drinking water.

My water tastes looks and smells funny. Is it safe to drink?

State law states that all public water systems must maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line). Therefore, our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely, your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date, or we may not have received it at all. Call our office, and we will help you solve the problem.